Global Service & Aftermarket Parts

Our Commitment:
Delivering Peace of Mind

Peace of mind is complete confidence, knowing you have the finest machine in the world, backed by the finest support at all times. It’s knowing that obstacles to keeping your machine operating at optimal performance will be met with a quick, sure-handed response. For nearly 50 years, our Service and Support team has made it their mission to offer turnkey solutions better than anyone else.

With service centers across North America, Europe, and Asia, MTI offers worldwide service and support coverage. No matter where you are – we’re there to help.

Industry 4.0

MTI now offers a comprehensive Industry 4.0 service solution for monitoring and improving machine performance!

Our new MTInterface Service Level Agreement (SLA) complements factory OEE requirements and provides actionable, machine-level data along with expert recommendations to ensure your friction welder consistently delivers the required performance – and value – to your organization.

Advantages & Benefits

Maximize Equipment Efficiency with MTI's Expert Service Team

Our Service Team offers unmatched expertise in maintaining and optimizing your machinery. With access to warranted parts, customized maintenance programs, and a commitment to rapid response times, MTI ensures your equipment operates at peak performance. Our dedicated team provides peace of mind, knowing your investments are protected and productivity is maximized.

Expertise

You don’t have to rely solely on your breakdown crew to keep your friction welder running in peak condition. Let our experts handle it.

Expertise

You don’t have to rely solely on your breakdown crew to keep your friction welder running in peak condition. Let our experts handle it.

Warranted Parts

You'll get warranted parts and the specified maintenance parts from MTI. Rest assured you'll get the right part for your machine. MTI warrants spindle/chuck repairs or new spindles of your MTI-built friction welder with discount.

Maintenance Programs

We take care of potential machine problems before they become your problem with our preventative maintenance programs. If you require assistance, please contact our maintenance team.

Response Time

With any of our Preventative Maintenance or MTInterface packages, you have exclusive access to priority service that starts with a Help Desk technician reaching out to you within 4 business hours.

Pre-Owned MTI Machine After Service

Our After Sales and Support services extend to previously owned MTI machines acquired in the secondary market. Let us assist you in relocating, setting up, and servicing the machine to meet your custom specifications.

The Modern Approach to Service & Support

MTInterface

Leveraging the Industrial Internet of Things (IIOT), MTInterface centralizes machine-level data for proactive solutions.

Vuforia Chalk

MTI and Vuforia Chalk offer a travel-free service option. From our office, MTI Service Technicians can work collaboratively with our customers to diagnose machine issues and create a plan of action.

HoloLens

HoloLens is an augmented reality headset that uses sensors, cameras, and holographic technology that enables our Service Technicians to collaborate with you and diagnose your friction welder.

Machine Performance Packages

MTI’s Service & Support Offerings

MTInterface Service Level Agreement (SLA)

MTI’s new Service Level Agreement includes a full Machine Performance & Condition Monitoring system connection, a dashboard of key performance metrics, real-time monitoring and alerts, priority service support including remote access, and monthly service action reports.

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Preventative Maintenance Package (PMP)

MTI’s Preventive Maintenance Package includes scheduled visits, priority service support including remote access, inspection for damaged machine components, oil sampling, a system health report with recommendations as well as discounted parts and service.

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